Last Updated: 15 August 2025.

1. Introduction

Balance Inn Wellness (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable data protection laws.

By using our website balanceinn.co.za, you agree to the terms of this Privacy Policy. If you do not agree, you should not use our website or provide us with your personal information.

2. Information We Collect

We only collect the following personal information that you voluntarily provide:

- Name

- Email address

- Phone number

We do not intentionally collect sensitive personal information (such as health records, race, religious beliefs, etc.).

3. Purpose of Collection

Your information will be used only for:

- Responding to enquiries

- Booking consultations

- Sending relevant marketing and promotional content (with the option to unsubscribe at any time)

4. Data Storage and Processing Outside South Africa

We use reputable third-party service providers to store and process your personal information. These service providers may be located outside the Republic of South Africa, including in countries such as the United States and members of the European Union.

By providing your personal information to us, you expressly consent to:

- The transfer of your information to servers located outside of South Africa.

- The processing of your information under the laws of the countries where those servers are located.

- While we take reasonable steps to ensure that your personal information is stored securely, you acknowledge and agree that:

- The data protection laws of other countries may differ from South African laws.

- We cannot be held liable for any security breaches, unauthorised access, or loss of personal information that occurs while stored on servers outside South Africa, provided we have taken reasonable care in selecting reputable service providers.

5. Third-Party Services

We may use third-party services, including but not limited to:

- Analytics tools (e.g., Google Analytics) for website traffic analysis.

- Advertising platforms (e.g., Meta Pixel, TikTok Pixel) for targeted advertising.

These services may collect information about your online activities across websites over time for analytics and advertising purposes.

6. Legal Basis for Processing

We process your personal information based on:

- Your consent

- The performance of a service you have requested

- Compliance with legal obligations

7. Your Rights Under POPIA

You have the right to:

- Request access to the personal information we hold about you.

- Request correction or deletion of your personal information.

- Withdraw your consent to the processing of your personal information.

- To exercise these rights, contact us at [email protected].

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes set out in this Privacy Policy, unless a longer retention period is required by law.

9. Security Measures

We take reasonable technical and organisational measures to protect your personal information. However, due to the nature of the internet, we cannot guarantee absolute security.

10. Limitation of Liability

To the fullest extent permitted by law, Balance Inn Wellness, its owners, directors, and staff shall not be held liable for any loss, damage, unauthorised access, or disclosure of personal information that results from:

- Storage or processing on servers outside of South Africa.

- Acts or omissions of third-party service providers.

- Circumstances beyond our reasonable control.

11. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time without prior notice. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

Balance Inn Wellness
Email: [email protected]
Website: balanceinn.co.za